this is from an excellent post on MOUL forum, shared here for explorers having difficulty getting on. The servers are up and working, the lag is better, Cyan restared to fix the Pellet Counter not registering, it does now. Some people lost accounts in the reset yesterday that set up a new installer. You may have to re sign up. Here is the info and some things that help. Try any of these at your own risk, we share to help, but you are on your own responsibility for this.
Drakmyth
Feb 11, 2010 : Common Problems and How To Solve Them
Skimming through the forums I see many people asking the same questions and getting the same answers. So here is a compendium of known problems and their solutions. A word of warning: these solutions have been proven to work for some people. This doesn't necessarily guarantee they will work for you. However, if you try these solutions and it doesn't fix your problem, we will try to help you find a solution that does. Read more »